Ms Clara Sin
Chief Operating Officer, National University Hospital,
National University Health System
Ms Clara Sin was appointed the Chief Operating Officer (COO) of NUH in 2018. NUH, a member of the National University Health System (NUHS), is a 1,210-bed tertiary hospital.
Clara has been with NUH since 2002 and has extensive experience in hospital operations; overseeing various clinical departments, including the Emergency Department.
As COO, Clara was responsible for two major building developments at Kent Ridge campus – the National University Centre of Oral Health, Singapore and the Khoo Teck Puat – National University Children’s Medical Institute.
Clara is also leading the Incredible Care movement at NUH which aims to build a culture change where staff are passionate and motivated to deliver incredible care for each other, and for the patients.
At the NUHS front, Clara took on the roles as COO, Group Service Transformation and Group Medical Records Office. Under the Group Service Transformation, Clara championed the development of the OneNUHS App where MVP1 was successfully launched in April 2021. Today, the OneNUHS App is the digital front door for NUHS.
For the Group Medical Records Office, Clara was instrumental in the project initiated in 2020 to digitize the old records through a digital archiving system that integrates all of NUHS electronic medical records by 2022.
These technology initiatives, together Incredible Care movement efforts, aims to transform the way service is delivered in NUHS.
A strong advocate of staff development and mentoring of young leaders, Clara is also involved in the MOH Singapore Industry Scholarship for Healthcare Administrator to groom the next generation of healthcare administrators.