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General FAQs

This FAQ addresses the general conference FAQs. If you have any enquiries and it is not answered in any of our FAQS, please feel free to submit your enquiries to the SHBC Secretariat via email at SHBC_Secretariat@nhg.com.sg or submit your enquiries here.

When is the Singapore Health and Biomedical Congress 2019?

Singapore Health and Biomedical Congress is a 3 days event and will be held on 10 – 12 October 2019.

Where will the congress be held?

This year, it will be held in two separate venues.

Date Venue
10 & 11 October, Thursday & Friday MAX Atria @ Singapore EXPO
12 October, Saturday Centre for Healthcare Innovation (CHI)

For more information on Max Atria @ Singapore Expo, please visit http://maxatria.com.sg/ or visit www.shbc.com.sg .

What does it cost to attend?
For more information on registration fees, please click here.
When is the registration deadline?
The Registration Deadline is  11 September 2019, Wednesday, 2359hrs.
Where do I pick up my badge?

If you are pre-registered delegates, you will receive your badge via email approximately two weeks before the congress. Alternatively, you can login to your account and retrieve your badge. Please print your badge and collect your lanyard at the registration counter.

Can I bring a spouse or guest to the program?
Yes, however spouses and guests must register for the congress to attend the program.
Will lunch be provided?
Yes, lunch as well as coffee and tea break will be provided (where applicable).

For Half Day Pass, lunch as well as coffee and tea break will be provided as such :

Date Day Type Of Pass Description Time
10 Oct Thursday AM Half Day Morning Teabreak 1000 – 1030
Lunch 1200 – 1330
PM Half Day Lunch 1200 – 1330
Afternoon Teabreak 1500 – 1530
11 Oct Friday AM Half Day Morning Teabreak 1000 – 1030
Lunch 1200 – 1330
PM Half Day Lunch 1200 – 1330
Afternoon Teabreak 1500 – 1530
12 Oct Saturday AM Half Day Morning Teabreak 1030 – 1100
Lunch 1300 – 1400
PM Half Day Lunch 1300 – 1400
Afternoon Teabreak 1505 – 1530

 

*Please note that timings are subject to change

REGISTRATION
Is there other form of registration instead of online registration?
Only online registration is acceptable. However, delegates who missed the online registration are able to register onsite.
How do I register onsite?
For delegates who wish to register onsite must register directly at the venue on 10 – 12 October. Onsite fees is applicable.Prices not inclusive of 7% Goods and Services Tax (GST) and 4% administrative fees (Credit Card charges).Travel arrangement and accommodation is not included. Payment accepted via Cash, VISA and MasterCard Only.
Are The Prices Fixed?
Price not inclusive of 7% Goods and Services Tax (GST) and 2.5% administrative fees (Credit Card charges[Online registration only]). Travel arrangement and accommodation is not included. Payment accepted via VISA and Mastercard Only.
I AM A NHG STAFF, HOW DO I REGISTER?
  • Please seek your Reporting Officer’s approval before registering for SHBC 2019.
  • All payment will be coordinated through your HR representatives thus no up-front payment is needed from you.
  • NHG staff are to register with the institution representatives. Please click here for more details
I AM A STAFF FROM KHOO TECK PUAT HOSPITAL OR YISHUN COMMUNITY HOSPITAL OR WOODLANDS HEALTH CAMPUS, HOW DO I REGISTER?
  • All Khoo Teck Puat Hospital, Yishun Community Hospital and Woodlands Health Campus staff will enjoy the NHG staff rates
  • All interested participants are required to:
    • Fill in Local External Course (LEC) form
    • Specify on the form if you are an abstract submitter
    • Attach a copy of the abstract
    • Submit to HRD
  • For staff that are not funded by the institution, you may register via the online portal
  • Staff are to register with the institution representatives. Please click here for more details
I am a NON-NHG STAFF, How do I Register?
Please click here for guides to registration.
I am a MOHO/Resident, How do I Register?
Please click here for guides to registration.
CANCELLATION AND REFUND
Can I cancel my registration?
  • Yes, a notice of cancellation must be emailed to the Congress Secretariat by 11 September 2019, Wednesday, 2359hrs at SHBC_Secretariat@nhg.com.sg.
  • Cancellations received after 11 September 2019, Wednesday, and ‘No-Shows’ will not qualify for refunds and the delegates remain liable for the full registration fee.
  • The full registration fees are as such (not inclusive of GST charges) :
    TYPE OF PASS PURCHASED FULL REGISTRATION FEE
    Full 3 Day – 10 Oct, 11 Oct AND 12 Oct $600.00
    Full 2 Day – 10 Oct AND 11 Oct $480.00
    Full Daily Pass – 10 Oct OR 11 Oct OR 12 Oct $240.00
    Per Half Day Pass $140.00
  • Refunds will be issued approximately 4-6 weeks after the conclusion of the congress.
  • Delegates are to ensure that they have received an acknowledgment of their cancellation from the Congress Secretariat.
Will I get my refund if I cancel my registration?
  • Notice of cancellation must be emailed to the Congress Secretariat by 11 September 2019, Wednesday, 2359hrs, at SHBC_Secretariat@nhg.com.sg.
  • Fifty percent (50%) of the registration fees only(not inclusive of administrative and GST charges) will be refunded for cancellations made on or before 11 September 2019. Refunds will be subject to an administrative charge and/or charges be borne by the delegates.
What if the event is cancelled?
All pre-paid fees will be refunded direct to the delegate upon proof of payment if the cancellation is due to a force majeure event. Organizer is not liable for any loss or inconvenience caused.
When will i receive my refund?
Refunds will be issued approximately 4-6 weeks after the conclusion of the congress.
SUBSTITUTION POLICY
What if I am unable to attend either 1 or 2 days of the congress, may I send a substitute?
  • Registered delegates who are unable to attend the Congress, may send an alternative person, for a one-for –one substitution.
  • All substitution requests must email to the Congress Secretariat by 11 September 2019, Wednesday, 2359hrs at SHBC_Secretariat@nhg.com.sg. No extra cost will be charged unless substitution requests received after 11 September 2019 or of different category pricing.
  • Substitution requests received after 11 September 2019, Wednesday, 2359hrs or for any onsite substitution will be subjected to an administrative fee of $40.00.
  • Delegates agree not to share, give, or otherwise provide the badge to anyone. SHBC registrations must be used by the registered delegate only. No exception will be made to this policy.
I have registered for 3 days of the congress, however i am not able to make it on one of the days, can i transfer my registration to another person on the day that i am not able to attend?
No, SHBC 2019 registrations are non-transferable and must be used by the registered delegate only. All substitution requests must email to the Congress Secretariat by 11 September 2019, Wednesday, 2359hrs,at SHBC_Secretariat@nhg.com.sg. No extra cost will be charged unless substitution requests received after 11 September 2019 or of different category pricing.
PRIVATE POLICY
What information does Organiser need during the registration?
In order for delegates to have a smooth registration process and to allow Organiser to assist if there are any enquiries or issues pertaining to registration, information needed may be the delegate’s first name, surname, , Staff ID, Profession, Designation, Department, MCR/SNB/PRN number, Organisation, Institution, Institution Address, Business Email Address, Contact number (Office) and Credit Card Information. (Credit Card Information for payment)
Will our information be protected?
Yes, the Organiser of this event is committed to protect the privacy of delegate’s information and will not disclose it to third party unless under limited circumstances (Please refer to the Terms and Condition).
ENQUIRIES
Who do I contact if I have more queries?
You can email SHBC Secretariat at SHBC_Secretariat@nhg.com.sg