Year 2021
October 2021


Abstract Title
Guidance and Remediation of professionalism amongst undergraduate medical students: An innovative and practical three-pronged framework using Professional Identity Formation Framework, Root Cause Analysis Technique and PDCA Cycle



Nanyang Technological University1

Background & Hypothesis

Guiding and remediating professionalism issues for undergraduate medical students are difficult endeavours, as the issues are often complex and no consensus on how best to implement it. We report the delivery of a guidance and remediation workshop (GRW) that adopts an innovative and practical three-pronged framework to guide and remediate medical students’ lapses in professionalism.


Five students for various professionalism issues were identified for the pilot GRW workshop. To further support the students, their House Tutors (personal tutor for pastoral care) were invited to attend the session.


The workshop began with a presentation by a senior and respected faculty member of the school on the mission and expectations of the medical profession. It is framed as an on-going and life-long continuous improvement as part of the students’ professional identity formation process. Using the fish-bone diagram, the students are then guided to identify the causes and effects of their unprofessional behaviours and attitudes. The students are further guided on developing a remediation plan using the Plan-Do-Check-Act Cycle approach.

Discussion & Conclusion

The three-pronged framework used in the GRW workshop shows promises as a practical way that offers a safe space and structured approach to remediate and guide students in professionalism. Remediation of professionalism involves the guidance of faculty and House Tutor, and importantly must involve the engagement of students themselves.